• On Jun 23, 2021
    Yer from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband has his own My Disney Experience account, so when I purchased the tickets, I sent him an invitation to join all my plans. He accepted it, but his ticket is no where to be found. How can we get his ticket to appear in the My Disney Experience app

    Welcome to planDisney, Yer! 

    We don’t want Prince Hans stealing your husband’s ticket! Let’s see if Anna and Queen Elsa can help you locate his ticket so he can enjoy all of the magic at Walt Disney World Resort! 

    To make sure his ticket is properly linked to his account, log in to his Walt Disney World Resort website account, go to the “My Plans” page, select the “Tickets and Memory Maker” tab, and make sure his ticket is appearing and linked to him. As long as it is there, he should be good. I find that, sometimes, it just takes a little longer for tickets to show up on the My Disney Experience Mobile App. 

    If that doesn’t work, try having him log out and then back in to his My Disney Experience Mobile App. Sometimes the app just needs a little reboot to show the ticket. 

    If you are still having troubles locating/linking your husband’s ticket, please call a Cast Member that specializes in existing tickets at (407) 566-4985. They will be able to help you further. 

    If you have additional questions, we’d be honored to hear from you again! 

    Warm hugs! 
thumbnail image for Allyn

Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.