Cinderella Castle Detail
  • On Jun 23, 2021
    Yer from MN Asked

    My husband has his own My Disney Experience account, so when I purchased the tickets, I sent him an invitation to join all my plans. He accepted it, but his ticket is no where to be found. How can we get his ticket to appear in the My Disney Experience app

    Welcome to planDisney, Yer! 

    We don’t want Prince Hans stealing your husband’s ticket! Let’s see if Anna and Queen Elsa can help you locate his ticket so he can enjoy all of the magic at Walt Disney World Resort! 

    To make sure his ticket is properly linked to his account, log in to his Walt Disney World Resort website account, go to the “My Plans” page, select the “Tickets and Memory Maker” tab, and make sure his ticket is appearing and linked to him. As long as it is there, he should be good. I find that, sometimes, it just takes a little longer for tickets to show up on the My Disney Experience Mobile App. 

    If that doesn’t work, try having him log out and then back in to his My Disney Experience Mobile App. Sometimes the app just needs a little reboot to show the ticket. 

    If you are still having troubles locating/linking your husband’s ticket, please call a Cast Member that specializes in existing tickets at (407) 566-4985. They will be able to help you further. 

    If you have additional questions, we’d be honored to hear from you again! 

    Warm hugs! 
    Allyn
thumbnail image for Allyn

Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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