Couple on Dumbo
  • On Apr 17, 2020
    Andrea from GA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My husband lost his magic band several years ago and it had a 4 day hopper pass on it How can I report it if I’m not sure which email address it was linked too

    Hi there, Andrea!

    Thanks for stopping by the Disney Parks Moms Panel today! 

    Please tell your husband not to worry too much. We all lose valuables every now and then! Just like Wendy helps Peter Pan find his shadow, I’ll be happy to help you with your husband’s lost gadget and/or gizmo! 

    Aren’t MagicBands the most wonderful little accessories? All that technology crammed into an itty bitty space! I love that with a simple tap, you can unlock your Walt Disney World Resort hotel room door, zip through the FastPass+ queue, and make payments, should you choose to do so! Best of all, MagicBands are keepers of our Walt Disney World Resort tickets, and help to gain us entrance into The Most Magical Place on Earth!

    If you are wanting to report the MagicBand as lost, then you simply need to figure out which of the MagicBands on your My Disney Experience account it is that your husband lost. You would simply mark it as having been lost on your My MagicBands and Cards page. If you are worried about the Walt Disney World Resort ticket, that is not a problem as the ticket is associated with your husband, not the MagicBand, and you are able to access that ticket from any other MagicBand or card associated with your husband on his account, as long as the ticket is linked as well.

    I know with it being several years ago, you might be wondering about the ticket expiring. Well, I have great news for you, Andrea! Although the ticket would have an expiration, (unless it is an older ticket with the non-expiration option purchased) any ticket, as long as it remains unused, retains its value. If you can provide the Cast Member at Existing Tickets assisting you with the confirmation number for the ticket purchase, they will be able to locate it in the system, and then apply that monetary value toward the purchase of a new ticket!

    With such great news, I would start to think about the fun you could be having on your future vacation! Perhaps you and your husband can stop by and meet Peter! He may ask you to sing "You Can Fly" with him; it has a great hook!

    We hope to see you and your husband real soon, Andrea! 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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