Dream; full boat; sailing in water
  • On Feb 12, 2024
    Miu from Adelaide Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    As my husband left his key in the room, who could we seek for help please? The cruise will be back on 16th February 2024 but we all will be no longer in Sydney on that day… please help…

    Hello, Miu! Thank you for visiting planDisney with your question.

    I hope your cruise was delightful and you returned with many happy memories. I’m sorry to hear you have left something behind, and I completely understand your worry. I once left my son’s iPad on the bed. Disney Cruise Line uses a third-party service called Chargerback for lost items. Complete the Lost and Found Report, and they will work their magic to track down your husband’s keys. 

    Upon submitting a report, Chargerback will send you an email notification with your Lost Item report number. Your item will be shipped back to your house if his keys are found. Expect email updates to keep you in the loop on the search progress. I’m happy to share that my son’s iPad was found and arrived in my mailbox about two weeks post-trip.

    Sending pixie dust your way for a swift and magical reunion with your keys! 

    SEAS the adventure!
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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

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