Disabled man getting on Expedition Everest
  • On Mar 22, 2022
    Bonnie from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    my husband has had knee surgery and cannot stand on it for long periods of time. we were told to ask about your das system. can you help

    Greetings Bonnie, and welcome to planDisney!

    Oh, boy! Your magical vacation will begin in less than a week. You will be able to savor all the delectable creations and concoctions that are a part of the 50th Anniversary Celebration Sips and Bites Guide. One of my favorites is the 50th Anniversary Petite Cake at Amorette’s Patisserie in Disney Springs. Every celebration needs cake and this is a perfect way to enjoy the celebration.

    The Walt Disney World Resort has made a commitment that allows an inclusive experience for all Guests. They offer many services for Guests with varying disabilities. The Disability Access Service (DAS) offers alternatives for Guests who have difficulty handling waits in a conventional attraction queue due to a disability. DAS is not head of the line privileges for Guests, but it does allow them to wait in another location that is comfortable for them until it’s time for them to return for their ride experience.

    Your husband can apply for DAS in person or by a virtual chat with a Cast Member. You can pre-register in advance if you are within 3-2 to 30 days from your arrival date. This is a new service available to Guests that allows them to discreetly discuss their needs with a Cast Member to get DAS approval. The virtual chat lines open at 7:00 AM so I recommend trying to get in as early as possible to avoid a long wait. Guests who are pre-approved for DAS can also take advantage of DAS Advanced planning. Before you call, double-check to make sure everyone in your travel party is connected to your Family & Friends list has a valid admission ticket, and a Park Pass reservation for each day they plan to visit a theme park. The Cast Members will work with you in booking 2 one-hour return times per day for select attractions. You can still apply for DAS in person with a Cast Member at Guest Relations at the Main Entrance to any theme park when you arrive.

    However, Guests with mobility issues can have their needs met with the use of a wheelchair or an Electric Conveyance Vehicle (ECV). You can rent an ECV or wheelchair for a daily fee near the entrance to all theme parks on a first-come, first-serve basis. All attraction queues can accommodate a wheelchair or ECV, so a DAS may not be needed unless there is another medical condition that does not allow your husband to wait in a conventional attraction queue.

    If you have any more questions you can reach out to the Disability Services team at (407) 560-2547, or send an email to disability.services@disneyparks.com

    See ya real soon,
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Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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