AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Dec 6, 2023
    Melissa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband injured himself badly and won't be able to walk for our Disneyland visit this Friday. We purchased most of our ticket amounts with a gift card. Is it possible to get the credit for his ticket back onto the Disney gift card?

    Hello there, Melissa! Welcome to planDisney and thanks so much for taking the time to ask us a question!

    Oh boy! I am so sorry to hear that your husband was recently injured and you don't think he will be able to walk for your upcoming visit to Disneyland Resort. I know how frustrating it can be when something unexpected happens and plans have to change. Unfortunately, Disneyland tickets are nonrefundable according to the eTicket Terms and Conditions. The good news is that if you've recently purchased these tickets, they are valid for quite some time still. Tickets purchased at the time of writing this are valid through December 30, 2025. This means that there should be plenty of time for your husband to recover and to find a new time to visit the parks.

    I do want you to know that there are electric conveyance vehicles and wheelchairs available to rent at Disneyland Resort to accommodate Guests who need them. They are first come, first served, so I do recommend getting there at the park opening. The rental location is located just to the right of the Disneyland Park gates if you are facing the park. 

    If you are looking into rescheduling your trip, Disneyland Resort just announced yesterday the timeframes for the upcoming festivals in 2024. There are many festivals that we've all enjoyed year after year and even one or two that we haven't seen in the parks for a few years!

    Melissa, I know this may not be the answer you were hoping for, but I do hope you are able to experience the magic with your family soon.

    Carrie
thumbnail image for Carrie

Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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