Disney's Magical Express
  • On Apr 23, 2019
    Melinda from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My husband will be getting wheelchair assistance from the airline for our WDW trip in three weeks (yay!). He is an amputee and can walk short distances, but prolonged standing is painful. Is there a place for him to sit to wait for the Magical Express bus?

    Hello, Melinda! Thanks for bringing your question to the Disney Parks Moms Panel.

    How exciting that your visit to The Most Magical Place on Earth is just a few short weeks away! You and your husband are sure to have an amazing time.

    When you arrive at Orlando International Airport, you should be able to keep your courtesy wheelchair from the airline with you until it’s time for you to board Disney’s Magical Express. From the terminal, you’ll take a shuttle to the airport’s main building, and then you’ll take an elevator to the first level (or stop by baggage claim first if you’ve opted not to use Walt Disney World Resort’s complimentary baggage pickup).

    Once you’re on the first level, you’ll follow the clearly-marked signs to Disney’s Magical Express check-in area where a Cast Member will scan your MagicBand (make sure not to pack them in your checked luggage!) and direct you to the appropriate lane for your Walt Disney World Resort hotel. At the end of that queue, another Cast Member will scan your MagicBand and direct you to the bus number you’ll board for your Resort. There really isn’t anywhere to sit from the time you check in with the first Cast Member to the time you check in with the second one, and depending on the time of day you may experience a wait between the two. There is one bench available in the waiting area, but it’s immediately before you would board your bus. Therefore, I would make sure you keep the courtesy wheelchair with you until it’s time to board.

    When you make your reservation, indicate that you'll be using a wheelchair, as many of Disney’s Magical Express coaches are equipped with wheelchair lifts for disabled Guests. There are stairs to climb to enter the bus, and the stairway and aisle are both rather narrow. There is reserved seating for Guests with disabilities, too, so don’t be afraid to ask for help. Disney does an excellent job accommodating all Guests--it is the “Magical” Express, after all! Soon you’ll be on your way to your Walt Disney World Resort Hotel where you can also request a courtesy wheelchair to assist your husband with getting to your room.

    Did you know you can check in to your room using your smartphone? Download the My Disney Experience mobile app before you arrive and you may be able to skip the check-in desk altogether. When I used Disney’s Magical Express just a few months ago, I was able to check in on my phone while we were on the bus and go straight to my hotel room (using my MagicBand to unlock my room’s door). It truly is Magical!

    Please let us know if there are any other questions we can answer for you before your arrival next month, Melinda.  We hope to see you real soon!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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