Family with Mickey balloons at Grand Floridian; Asian; mother; father siblings
  • On Jul 27, 2026
    Margaret from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have my husband on my Disney World app showing his old park tickets. He cannot use the code on the back of the card (ticket). Should I delete him from my account so he can log in. Considering just letting him log into my account on his phone. New to us.

    Hey Margaret, 

    Welcome to planDisney! Thank you for bringing this thoughtful question our way. I can tell that you’ve already learned something important: The My Disney Experience app is one of the most crucial tools you’ll have at your disposal as you plan and execute your Walt Disney World vacation. It contains park maps, restaurant menus, mobile ordering features, attraction wait times, character meeting information, Lightning Lane management tools and so much more. Additionally, guests can use the app to store their park tickets and scan them to enter the parks. 

    It sounds like your husband might have a few old tickets linked to his account. If these are old used tickets, they should not be viewable any longer so I’d suggest contacting the Disney Tickets and Hotel Reservations line for help. They’ll be able to remove any old used tickets from your husband’s account that you might be seeing. 

    For the record, your husband can have his own My Disney Experience account which can then be connected to yours. You can both set things up so that you can still manage his plans on his behalf, but this also gives him the power to manage his own plans and tickets as well. You can do this in reverse too (just in case your husband is the planner of the family). 

    I hope this information was helpful, Margaret. If you need further assistance with your next visit please be sure to stop by and see us here at planDisney again! Until then, TTFN… ta-ta for now! 

    Sakinah
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Meet the Panelist: Sakinah, New York

Hi friends! I’m Sakinah from New York. As an event professional and lifelong Disney fan, I love turning thoughtful planning into magic. My multigenerational family and I love to visit Disney Parks as often as we can, but our most visited park is Walt Disney World. I’m so excited to help you plan a vacation that’s sprinkled with magic, wonder, and memories that last a lifetime.  Learn More About Sakinah

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