EPCOT Disney 100; new lights; stars; ball
  • On Apr 25, 2024
    Miranda from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband is 100% disabled veteran. 75% his disability is due to PTSD from war in Iraq. He worries about anxiety being in the line of people. Is this a qualification for a DAS pass where he can return to the line once he has “virtually” waited in line?

    Hello there, Miranda. Thanks for reaching out to us today with your very important question!

    The Walt Disney World Resort has a variety of services available to those who need them to ensure everyone has a wonderful visit. And the people who make this place magical, the Cast Members, are dedicated to helping each person feel welcome. Be sure to check out the recently updated Accessibility page that highlights all of the services available to Guests.

    Guests who would like to discuss their needs and whether they will qualify for the Disability Access Service should schedule a call with a Cast Member. You can do this up to 30 days in advance of your visit. Until May 20, 2024, Guests who do not speak with a Cast Member virtually will have the option to speak with one at a Guest Relations location when they arrive at the parks. However, starting May 20, 2024, all Guests will need to speak with a Cast Member virtually as they will no longer be able to register at Guest Relations. If you're already at the resort, you can have the virtual chat on your smartphone.

    On this call, you'll have a discussion with a friendly Cast Member about your needs and concerns. The Cast Member will give you suggestions as to how to best navigate the parks based on your husband's specific needs. If he qualifies for the Disability Access Service, they will also set that up for you. Please note that if he qualifies, up to 3 other Guests will be able to use the service with him (for a total of up to 4 Guests) or enough to include the members of your immediate family. The Cast Member will go over the details with you on the call. Just note that for each attraction you register for, the Guest who qualifies for the service must be riding for the party to experience the attraction through the service.

    Miranda, if you have any other questions, please feel free to reach out.

    Venture outside your comfort zone,
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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