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  • On Nov 30, 2021
    Jessica from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, My husband accidentally purchased new tickets instead of using our Magic Pass to make a reservation. How do I go about getting a refund for the additional tickets he bought?

    Hello there, Jessica and welcome to planDisney!

    Thanks for visiting us today, we are all EARs and ready to help! According to the eTicket Terms & Conditions, theme park tickets are nonrefundable. You can always hang on to them to use towards the purchase of a new theme park ticket, equal to or greater than the original purchase price, when your Magic Keys expire. Or you could also gift them to someone who may be traveling with you. My sisters usually tag along when I visit, so it’s nice to have extra tickets handy. 

    Since you are Magic Key holders, it will be a while until you will be needing a standard theme park ticket. I recommend reaching out to the Tickets service line at the Disneyland Resort and explaining your situation. A Cast Member might be able to better assist you with this simple mistake.

    Jessica, as you take care of this ticket confusion, don’t forget to schedule your theme park reservations as well. You’ll still need those, along with your Magic Key, to visit!

    Have a Magical Day!

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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