• On Nov 7, 2020
    Savannah from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Howdy! My family and I are taking our first ever trip to WDW this coming week to celebrate my high school graduation. We bought memory maker, and I was wondering how to make sure that when my magic band is scanned, the pictures will show up on my MDE app?

    Hi Savannah!

    CONGRATULATIONS!!! We are thrilled to hEAR that you are celebrating such an important occasion at the Walt Disney World Resort!

    Prior to becoming Annual Passholders, we always purchased Memory Maker. The digital PhotoPass photos that are included have been amazing and have brought so much laughter long after the trips. As long as your Memory Maker is linked in your My Disney Experience account and you scan your MagicBand with the Disney PhotoPass photographer, your photos should magically appear in the My Disney Experience Mobile App.

    Photos captured on attractions should also automatically appear. If others in your party scan their MagicBands with the PhotoPass photographers, be sure that everyone is connected in your My Family & Friends list in My Disney Experience and that you have selected the option to share Disney PhotoPass photos so that you can see all of the photos taken even if you did not scan your MagicBand. I typically check the mobile app a few times a day while we are in the parks to make sure our photos are uploading to My Disney Experience.

    Occasionally, we have been missing a photo or two, so we stopped by one of the PhotoPass Service areas in the theme parks and a lovely Cast Member helped retrieve and link the photos. We just had to provide the general location and time the photo was taken to help them narrow the search. If you get home and discover missing photos, you can also report missing photos online or call and speak to a Cast Member on the Disney PhotoPass Guest Support Team at 407-560-4300.

    Savannah, I am truly happy for you. As a former high school teacher, I remember the joy of graduation. This is an end and a beginning. What better way to launch your dreams than at the Walt Disney World Resort, where magic lives on and brings happiness in so many unexpected ways!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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