Grandparents and Grandchildren meet Mickey and Minnie Mouse; Magic Kingdom; carousel
  • On Feb 7, 2025
    Nicolette from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! We have a household disney+ account but it is under my husbands email. I am planning a Disney trip this year but my husband will not be joining. So my Disney experience email is different from our Disney+ account. What to do?

    Hey There, Hi There, Ho There, Nicolette!

    Welcome to planDisney! We are delighted you stopped by, and we are honored to help you plan your next trip to Disney World! You are getting ready to experience the MAGIC, adventure, and pure joy only Disney can bring. Get ready for a trip filled with laughter and wonder - all covered with a little bit of pixie dust! We know you are going to have the BEST time ever!

    What a great question! I had the exact same issue a couple of months ago, where my family's Disney+ account was not the same email as my My Disney Experience account in order to take advantage of a special offer. To fix this issue, I called Disney+ Customer Service at 888-905-7888 and explained my situation to a very helpful Cast Member. Because an email account is specific to each Disney+ account, the Cast Member canceled our account under one email address and then opened a new Disney+ account that matched the email of the My Disney Experience account. It's also wise to talk to a Cast Member about making this change because they can help you with any refunds necessary in closing out a Disney+ account to open a new one. From there, you are good to go! NOTE: I just talked to a Disney+ Cast Member today, and she also verified this information. 

    While no current Disney+ promotions are going on currently for Disney World, there is a Disney+ promotion for Disney Cruise Line. Since you are looking for Disney World promotions, I would check the Special Offers section on the Disney World website in the next few weeks to see what promotions Mickey and his pals are going to offer in October. You can also check out the Disney Parks Blog for the latest and greatest information regarding all things Disney!

    If you have other questions, please do not hesitate to ask! We are here to help in any way!

    Have a MAGICAL day!

    Wes
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Meet the Panelist: Wes, Texas

Woo Hoo!  I am so excited to help plan your next Disney vacation! Since I have experienced Disney in all stages of family life (I have FIVE Tigger-ific kids), in all times of the year, and on a tight budget, I have learned to create Disney magic every trip! Learn More About Wes

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