Hey there Suzan,
Welcome to planDisney and thanks so much for your question!
It sounds like your group probably purchased a
Disneyland Resort Vacation Package, which includes a stay at one of the
hotels of the Disneyland Resort,
theme park tickets, and
theme park reservations.
When a Vacation Package is purchased through the Disneyland Resort website, the purchaser can see all the information during the purchase process and typically makes the theme park reservations, but the actual theme park tickets aren't sent until 4 days prior to the hotel reservations.
While the original purchaser can still see all the information from their Disney account, no one else in the group is able to see the information until those tickets are sent 4 days prior to the hotel reservation.
I called a
Cast Member at the Guest Information line to confirm these details, and she also added that your tickets and reservations should automatically show up in your account (on the Disneyland Resort website under "My Plans" or in the
Disneyland mobile app), but in case they don't - you'll just need to link your tickets in the Disneyland mobile app!
To do this, open the mobile app and select the menu button (the three horizontal lines). Select "Tickets and Passes" then tap "Link Tickets & Passes" and input your ticket information once those have been sent.
Thanks again for your question, Suzan! I hope you have a fantastic time visiting the Disneyland Resort. It's always fun when you get to visit with friends and family!
Have a Magical Day,
Greg