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  • On Jul 21, 2022
    Cindy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I got the hotel reservations and theme park bundle but can’t no longer make it due to personal reasons, but I already made payments how can I get a refund.

    Hi Cindy!

    Welcome to planDisney! While I wish that you were reaching out to us hEAR under different circumstances, I'm happy to be your planEAR today!

    I sadly don't have the proper magic mirror to peek inside your My Disneyland Account to see the details of your visit to The Happiest Place on Earth, but it sounds like you might have a Disneyland Resort Hotel Vacation Package, which combines 'a play and a stay' of Disneyland Theme Park Admission Tickets and nights in a Disneyland Resort Hotel guest room into one convenient payment plan. Guests who booked their Vacation Package directly through Disney are entitled to a full refund of both their deposit as well as any other payments made as long as they cancel their vacation at least 30 days before arrival. To cancel your visit, you'll need to call the friendly and helpful Disneyland Vacation Package Cast Members at (714) 520-5060. If you happened to book your package through a third party, like Costco or AAA, you'll need to reach out to that agency for cancelation details.

    I'm so sorry that your fall Disneyland dreams aren't going to happen as you hoped, Cindy! Be sure to keep up with the Disney Parks Blog so that when you're ready to return to the magic you'll be on top of all of the newest Disneyland news, from attraction and character details to the newest seasonal menus. You can keep up with them across your social media channels so you'll never miss a story! And while you're on the 'gram, be sure to follow the official planDisney Panel Instagram account where we share all kinds of tips and tricks! Mickey told me to tell you that he hopes to get to see you real soon, Cindy. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N. 
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Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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