Mickey and Minnie Statues in Front of Fireworks
  • On Aug 21, 2022
    Kelly from Lincs Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a hotel and park tickets including genie plus for Jan and when I look at my plans on the first day I have a park reservation I see no information for genie plus, just says genie will summon to help you make the best selection but that’s the free one

    Hello Kelly, and welcome to planDisney!

    As the current UK-based planDisney Panelist, it truly makes my zip-a-dee-doo-dah-Disney-day when I have the magic-filled opportunity of assisting a fellow Guest who, like me, also visits with Mickey and Minnie Mouse from across the other side of the pond!

    I absolutely love having my own countdown to Disney to look forward to, and plan towards.  Which is one of the many reasons why it makes me so incredibly happy to learn that you have a January 2023 holiday at Walt Disney World Resort in your upcoming future.

    Kelly, it sure sounds like you've already been doing lots of your own research and planning for your 2023 Disney holibobs as you've gone ahead and booked a Disney Resorts Collection hotel, bought Magic Tickets, and even linked all these pixie-dusted elements to your My Disney Experience account too. 

    Oh boy, I expect you may have even made those all-important Disney Park Pass reservations for your intended Disney Theme Park days too!

    Now, when thinking about the Disney Genie Service via the My Disney Experience Mobile App; Guests aren't actually able to summon Genie by purchasing the Disney Genie+ service, or Individual Lightening Lanes, or indeed begin selecting their wishes from Genie, until their actual day of visit to a Disney Theme Park.

    Additionally, it might be helpful to understand that several months back the Walt Disney Travel Company ceased the pre-purchase of the Disney Genie+ service ahead of Guest arrival at Walt Disney World Resort. 

    Therefore, just to put your mind at rest Kelly, you may wish to speak in person with a helpful Cast Member who can gain access to your My Disney Experience account and could confirm exactly what you can expect to be included within your Magic Tickets upon arrival at Walt Disney World Resort.

    To connect with a Cast Member, please dial the UK freephone number contained within this handy dandy Walt Disney Travel Company - Contact Us link.

    Please know you'll always be more than welcome to drop back to me here at planDisney if you should happen to have any further enquiries concerning your January 2023 holiday to the most magical place on earth.

    Have a great Disney day ~ Jane

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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