Hi Denise!
Welcome to planDisney! Thank you so much for reaching out to us hEAR!
I sadly don't have the proper magic mirror to peer into your
My Disneyland Account, Denise, to see if you're asking about acquiring a hotel folio from a previous vacation or if you're wanting to ensure that you'll get an email for an upcoming stay, so I'm going to answer with information for both! If you've recently checked out of a
Disneyland Resort Hotel, you can contact the Disney Hotel Reservation line at (714) 956-MICKEY or (714) 956-6425. However, it might be faster if you call your specific hotel directly: the phone number for
The Disneyland Hotel is (714) 778-6600; the
Paradise Pier Hotel is (714) 999-0990;
Disney's Grand Californian Hotel & Spa can be reached at (714) 635-2300. If you stayed at a
Disneyland Good Neighbor Hotel you'll also have to call that property directly.
If your missing email is from a previous stay or if you're wanting to ensure that you get one upon check-out for a future visit, go ahead and double-check the email address on file in your
My Disneyland Account. Once you sign in, click 'Communications Preferences' and you'll see the email on file at the top. If this is no longer correct you can change it now. However, if like me it's the same email address you've had since college, double check your spam folder too as sometimes hotel folios make their way in there.
Pro Tip: The 'sender' should come across as Disney Destinations.
Bonus Pro Tip: Double-check any other email accounts you may have used to book this vacation. Technically the same Disney.com account/email address can be used to book a vacation at Disneyland Resort, Walt Disney World Resort, Disney Cruise Line, Aulani - A Disney Resort and Spa, and even
ShopDisney.com. But my husband is one of those people who has multiple Disney accounts for each one of the above because he didn't realize they were all connected, so it's possible that your email went to a different account.
I hope this helped to track down your hotel folio, Denise! I hope you had the best! vacation! ever! if you just left us, or, I know that you're going to have an amazing time if you're arriving soon! Be sure to follow the
official planDisney Instagram account as we're sharing all kinds of Disney Parks tips and tricks. And if there's anything else that we can help you with, We're All Ears!
~Kristen N.