Disneyland- Mainstreet Station
  • On Jul 30, 2022
    Leticia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was hoping to retrieve a Splash mountain picture taken June 16, 2021, we were on the ride at 12:21. The picture never came on the screen. I thought we had the photo pass thing, but it turns out we didn't. Is there a way to scroll through pictures?

    Hey there, Leticia! Thanks for swinging by planDisney with your question. 

    I wish I had better news, but unfortunately Disney PhotoPass photos, including dining and attraction photos, expire 45 days from the date the photo was taken. Disney does not have options to permanently store photos and other digital content, hence the content from your trip last summer is no longer available. I’m so sorry we don’t have a way to wave a magic wand and bring your Splash Mountain photo back. However, I sincerely hope you can make it back to the parks to recreate this photo soon. When you do, be sure to note the ID number of the photo so you can link it in the Disneyland mobile app. If for some reason you miss the photo on the display screens, just ask a Cast Member at any Guest Services location later that day for help in retrieving your photo. 

    Disney PhotoPass is complimentary when you have Disney Genie+ service, which is a great perk that my family enjoys on every trip. We like having the unlimited digital downloads of the attraction photos as well as those taken by Disney PhotoPass Photographers

    Leticia, wishing you another magical adventure soon.
    Kamini

thumbnail image for Kamini

Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

Related Video

  • thumbnail image for All Things Disneyland Resort | planDisney Podcast - Episode 2

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.