• On Dec 22, 2016
    Colin from uk Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, Hoping you can help! I have gone to download our pictures from our memory maker and noticed most of them have expired. I didn't know I only had a limited time to do this. Is there any way of retrieving them, even just for a day? Thank you

    Hi Colin!

    Thank you for bringing your question to the Disney Parks Moms Panel!

    Oh no!  I'm so sorry your photos have expired.  They generally are only available for 45 days after they're taken. 

    I suggest that you call Disney PhotoPass to see if they can help. Once, the wrong family's photos with Mickey Mouse showed up in my account.  I was kind of upset because I really wanted the pictures of my kids  with the big man, himself!  I called their support number (407-560-4300) and they were able to find the date/time of my visit and link the right ones to my Memory Maker.  Maybe they can also work some magic for you!

    I hope this helps!  Please let me know if you have any other questions.  
thumbnail image for Lori

Meet the Panelist: Lori, Indiana

I am currently a homeschool, soccer mom to two active teenage boys. My family loves everything about Disney! Walt Disney World, Disneyland, runDisney, Disney Cruise Line and Disney Vacation Club have been a part of countless magical memories for us through the years. I cannot wait to help you make your own magical memories at Walt Disney World! Learn More About Lori

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.