• On Mar 20, 2022
    Julie from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We just got home from our Disneyland vacation. While there I purchased a sweatshirt at the Emporium. They only had a 2x, but I'm a big girl so I thought it would be fine. I just tried it on and it's huge on me! Is there anyway now to exchange it?

    Aloha, Julie! Welcome back to planDisney. Mahalo for visiting us again. I love to see lovely Guests like you come back with more questions! 

    I hope you had a wonderful Disneyland Resort vacation! I'll be there in just a few days and can't wait.

    I had a similar situation a few months ago where a hoodie I bought at the World of Disney was much bigger than I expected (I should have just tried it on!) Good news – new, unworn clothing with the original tags can typically be returned within 30 days of purchase! If you have the receipt, even better. 

    You can send an email to explaining the situation. Include a photo of your sweatshirt with the tag, as well as the receipt if you have it. It will likely take a few days for a Cast Member to get back to you. In my situation, they sent me a return label via email to ship the item back, at no charge. Then, I saw the charge reversal come through on my credit card about 10 days later. 

    That’s my understanding of the return process. As far as exchanging it for a different size, you can inquire about that in the email. I’m not sure if they need to process a return and then have you purchase a new one, but they can guide you through the process. I would go ahead and initiate this as soon as possible so you're within the 30 day window.

    You can visit for more info. 

    Sending you a pinch of pixie dust to get this sorted out, and hopefully you can exchange your sweatshirt for a better size! Please come back and see us again as you have more questions, we love to help!


thumbnail image for Kamini

Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.