• On Nov 28, 2019
    Christine from MT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We just got home from my daughters make a wish trip to disney world. I tried to view the photos on our memory maker, even after linking the card I cannot view any photos. What am I doing wrong?

    Hi, Christine!  Thanks for bringing your question to the Disney Parks Moms Panel.

    I hope that you and your family made many magical memories during your recent visit to the Walt Disney World Resort.  I hope that you'll soon be able to relive all of those memories by viewing your Disney PhotoPass Service pictures.  With your Memory Maker purchase, you will have access to unlimited downloads of all of those Disney PhotoPass images.  It would be my pleasure to help you get all of this sorted out so that you can begin enjoying your trip photos.

    One small issue that guests sometimes encounter with their Memory Maker has to do with being signed into My Disney Experience at the time of purchase.  If you were signed into your My Disney Experience account when you bought your Memory Maker, it should have been all ready to go.  However, if you were not signed in, you would need to first claim your Memory Maker by visiting My Disney Experience.

    Another problem that guests can have has to do with using Disney PhotoPass cards.  When you have a Disney PhotoPass photographer scan your MagicBand after taking your picture, those photos should automagically show up in your My Disney Experience account.  However, if the photographer gives you a Disney PhotoPass card, you need to link that card to your account.  It sounds like you had that covered, so I'm not sure if this has anything to do with the difficulties that you are experiencing.

    Christine, I would recommend that you call the Help Center phone number for Disney PhotoPass Service.  The Cast Members there should be able to get this all sorted out for you quicker than you can say, "Bibbidi Bobbidi Boo!"

    Have a magical day!

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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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