• On Jan 21, 2021
    Sidra from NM Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! We were at Hollywood Studios a few days ago and I’m interested in purchasing one photo from Tower of Terror. We didn’t purchase memory maker but I saved the number of the photo. How can I enter that in my account to view and purchase? Is this possible?

    Welcome to planDisney, Sidra!

    I hope you had a pixie-dusted time during your last Walt Disney World Resort vacation. Are you currently dreaming of your next Disney adventure? I always start planning a new visit upon returning home!

    I am happy to hear that Disney PhotoPass Service captured magical memories you made during your visit. Some of the best moments I have shared with friends and family over the years at The Most Magical Place on Earth happened while enjoying our favorite attractions.  I am a big fan of The Twilight Zone Tower of Terror at Disney’s Hollywood Studios, and the photo and video captured while riding the service elevators at the Hollywood Tower Hotel are simply priceless!

    Since you have just visited a few days ago, your photo may still be available. Please contact Disney PhotoPass Service at (407) 560-4300, select option 2, and provide the Cast Member assisting you the following information: the e-mail address associated with your My Disney Experience account, the date of your visit to Disney’s Hollywood Studios, the approximate time you experienced The Twilight Zone Tower of Terror, and the ride photo number you have. Cast Members will do their best to locate your photo and link it to your Disney account. After the photo is successfully linked to My Disney Experience, you will be able to purchase it.

    planDisney tip: Next time you visit, consider purchasing Memory Maker! You will enjoy unlimited downloads of all digital content captured by Disney PhotoPass Service, including photos and videos from select attractions.

    I hope this information is helpful and that you are able to locate your photo, Sidra! Please, stop by once again real soon if you have additional questions, we are delighted to help.

    Best magical wishes,
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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