Hi Lucy!
Welcome to planDisney.
It's always a pleasure to assist my fellow guests from the UK, and I'm excited to see that you have your holiday booked for next year. I hope you were able to take advantage of the Free Dining & Drinks offer for 2025, but if not,
this special offer has just been released by the Walt Disney Travel Company International for holidays next year.
With the recent changes to the Disability Access Service (DAS) I am happy to clarify some of these for you.
Every guest who wishes to register for DAS must have a video chat with the DAS team up to 30 days before their visit. For guests from the UK, this video chat cannot be done from the UK so can only take place once you arrive in the United States at any time up until the day of your park visit. Once you are there, please
use this link to speak with a Cast Member (this will only work in the US, and you'll need to scroll down the page to find the link for a video chat).
When you are at the parks, you may use your mobile device to have this video call, but you might be more comfortable connecting from your Resort hotel room, or another quiet area at the hotel. You can also visit any Guest Relations at the parks where you'll find help with linking to the video chat. You can do this on the first day of your visit, or any day that suits you.
Once registered, the DAS is valid for the length of your ticket or up to 240 days, whichever is shorter.
As far as I know, you do not need to show any proof of diagnosis or other documents, but if you have copies of any medical letters you can show them if you are comfortable with doing so.
I hope this explains what you need to do, but please come back and visit us again if you have any further questions -
you can also send me a direct question if you wish. If you wish to contact Disability Services before you leave for your holiday, the email address is disability.services@disneyparks.com.
Your holiday will soon be here! Remember to keep your eye on the
Disney Parks Blog for all the latest official news about events that may be happening during your stay.
Sue