Disney Springs Guests
  • On Apr 11, 2021
    Carrie from MA Asked

    I've been on hold for over an hour 2x now trying to reserve a Polar Patio at Blizzard Beach when we are there in August. I can't seem to get anyone on the phone on the 407-WDW-PLAY # to reserve it. Is there another way to make this reservation?

    Hi there, Carrie!

    Thank you so much for stopping by planDisney with your question.

    I'm happy to hear you're making plans to spend the day having frosty fun at Disney's Blizzard Beach Water Park! There's no better way to cool off in the Florida heat than with a splish-splashing visit to one of Walt Disney World Resort's awesome water parks. I was so excited when Blizzard Beach began welcoming back Guests and Cast Members as Walt Disney World Returns to a World of Magic! With a reopening plan based on Guests' health and well-being, they have put safety measures in place to protect everyone who comes out to enjoy the water park.

    I'm so sorry to hear you're having difficulty getting through on the phone to the Cast Members at (407)WDW-PLAY. I know that Guest Services is experiencing a very high call volume at this time, and waits have been long. That being said, one of my fellow panelists told me he called today and only had a fifteen minute wait before speaking to a Cast Member, so don't lose hope! I'm not sure if the time of day made a difference, but he called mid-afternoon. 

    There is another way to contact Walt Disney World Resort, and that is by emailing the Help Center. If you have a Disney resort reservation, you'll want to have your reservation number handy. There's a drop-down Subject menu, and you can select "Dining, Tours, and Recreation", as this reservation request should fall under the Recreation umbrella. I hope this helps, and you'll soon get that Polar Patio reservation you're hoping for!

    Renting a Polar Patio sounds like so much fun! With Premium Polar Perks like fresh towels, cushioned seating, a personal locker, refillable drink mugs, unending ice water, and personal attendants on hand, it sounds like the perfect way to "chill" at Blizzard Beach! I really hope you'll be able to get the reservation you're looking for, and you'll soon be looking forward to a day of way-cool fun.

    Thanks again for stopping by with your question - please come back and visit us here at planDisney if you have more questions as you prepare for your visit.
    Diane W. 

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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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