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  • On Mar 14, 2022
    Victoria from KS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Have been on hold and then got disconnected to make a reservation change. How do I finally talk to a real person?

    Welcome to planDisney Victoria!

    I am sorry you are experiencing difficulties when trying to speak to a Cast Member. On the Phone Directory, you will find phone numbers to direct you to the correct person. On the upper right side of the page, you will also see an icon for the CHAT feature, where you can chat online with a Cast Member. (If you cannot click on CHAT, try again later when traffic slows down.)

    With My Disney Experience, many changes can be made online. Log into your account and select "My Plans." From here, you can cancel Dining Reservations, modify dates on your Resort Reservation, and even add guests to your vacation. 

    To access and/or change your Theme Park Tickets, choose the Tickets Tab when you are in "My Plans." Each guest's ticket will appear and you can make changes. 

    To change a Theme Park Reservation to a different day, you will need to cancel any existing reservation(s) before making a new one. 

    I'm not sure what you need so I'm going to give you the Link Reservations page as well just in case you need that!

    Again, sorry for your inconvenience, but stop back to planDisney if we can help in any way!

    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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