Family on deck
  • On May 2, 2022
    Deborah from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We were on hold with DCL for 4 hours then disconnected. How can I book a trip with a placeholder without calling?

    Welcome to planDisney Deborah!

    I am so sorry for your troubles contacting Disney Cruise. The new Summer 2023 itineraries were recently released so many guests are trying to get through to the Disney Cruise Line agents at this time. 

    Unfortunately, a call is necessary to use your Placeholder. Phone lines are open 8am -10pm Monday through Friday, and 9am - 8pm Saturday and Sunday (Eastern Time). I sometimes have luck late afternoon, but others have success getting in first thing when phone lines open. Hopefully, the rush of booking the Summer 2023 itineraries will slow down and you will be able to reach an agent much easier. The Disney Cruise Line phone number is 800-951-3532. 

    While waiting to book your magical cruise, browse through all the amazing cruise itineraries to find your dream sailing! I am super excited to sail on the beautiful Disney Wish which will start welcoming guests onboard this summer. 

    Again, I apologize for your phone delays. I hope you can get through soon so you can book your cruise and let the countdown begin! 

    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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