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  • On Jul 14, 2020
    Victoria from West Yorkshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi-We have purchased Ultimate Tickets, for all the parks, (which includes 14 day tickets for WDW) I'm concerned we won't be able to use them after 26th September and we don't arrive until the 21st September, will be able to use these

    Hi there, Victoria! Welcome to the Disney Parks Moms Panel! I’m so glad you’ve found us and brought your question. Planning ahead in these unprecedented times is incredibly important! The 14-day Ultimate Ticket is a wonderful way for you and your loved ones to explore everything that Walt Disney World has to offer, and I am so very excited for your upcoming trip!

    As you likely already know, all existing Walt Disney World Tickets now have extended expiration dates of 9/26/21. Of course, I see that this date does not work for you with your vacation plans. Never fear, Victoria! You are not alone in needing to make these changes, and the wonderful Cast Members of the UK Walt Disney World Travel Company are going to be able to provide the most up-to-date guidance in your unique situation. I would recommend that you call their freephone UK number at 0800 028 0778, and ask to speak with someone regarding your ticket usage window at your earliest convenience. Certain ticket types can be exchanged by using the value originally paid, which can then be applied toward the purchase of new tickets. Policies are of course always subject to change. However, I know that Walt Disney World is hoping to make everyone’s Disney dreams come true, so that when you and your loved ones are finally ready to return to the magic, it can be as seamless as possible!

    Meanwhile, make sure you check out the Experience Updates page for all the latest guidelines on the reopening of the Most Magical Place on Earth! And please familiarize yourself with the Park Pass Reservation system. Once you have resolved your Ticket issue, you will need to make reservations for each day of your upcoming vacation that you wish to visit a Disney Theme Park.

    I hope that this information helps you find a speedy solution, and please know that we are always nEAR should you ever need assistance in the future! It would be our pleasure to see you here again!

    Wishing you many magical moments,
    Clara
     
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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