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  • On Feb 4, 2022
    Angela from Kent Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, We purchased Genie+ after our original booking (as it wasn’t available then) but it is not showing on our app. Please can you help us link it top our account. Many thanks

    Hello Angela, 

    As the current UK-based planDisney Panelist, it really is my absolute pleasure and delight to welcome you here today!

    Angela, it certainly sounds as if you've already made some zip-a-dee-doo-dah plans towards your family's upcoming holiday at Walt Disney World Resort.  The addition of the Disney Genie+ service is sure to be invaluable to your planning!

    Here at planDisney, we are so incredibly happy to provide any planning advice and tidbits of magical information.  However, we are unable to access your My Disney Experience account which holds all the pixie-dusted information and details such as your Magic Tickets, and any recent Disney Genie+ purchases. 

    With this information in mind, my best recommendation would be for you to connect in person with a knowledgeable Cast Member who will be able to fully access your My Disney Experience account, and then assist on a way forward with your recent Disney Genie+ purchase.

    It's easy to connect with a Cast Member by dialling the UK freephone number for Techincal and Website Support contained within this handy Walt Disney World Resort Phone Directory.

    Angela, if you should have any further questions about visiting the most magical place on earth, then please do pop back to me here at planDisney.  I'm always pleased to help wherever possible!

    Have a great Disney day ~ Jane

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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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