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  • On Oct 3, 2020
    Sheri from UT Asked

    How do we get a history of our trip? Now that it's over, it's like it never happened in my account and nothing is there. Specifically, I would like to get a breakdown of charges made through my MagicBand and to my room.

    Welcome to planDisney, Sheri! 

    Walt Disney World Resort vacations go far too quickly, don't they? As many times as I have visited, it is just as hard for me to return home to the real world as it was the first time. Have you tried to use your MagicBand at the grocery store yet? I know people who have accidentally attempted to do this without thinking - and by people, I mean me. I usually book my next visit before I even finish the previous one! 

    Your vacation details do not remain in your My Disney Experience account after your checkout date. For your record-keeping, in the early morning hours of your Walt Disney World Resort Hotel checkout date, a detailed folio is sent to you via the email you use to log into your My Disney Experience Account. Included in this folio is a listing of all MagicBand purchases anyone in your party has made, room charges, and any applicable parking charges. If you booked your stay with a Travel Agent, the folio might have been sent to them. No worries if Stitch intersected that email! If it hasn't been too long since your stay, you can contact your hotel directly, and they can forward that email to you again. If it has been a while, you can call a My Past Walt Disney World Visit Cast Member via phone to see if they can retrieve that information for you. The number can be found by scrolling down to the bottom of the linked webpage under Resort Hotel and Theme Park Information.

    As a reminder, if you purchased Memory Maker, be sure to download those photos before they expire! You have 45 days from the day each photo was taken. If you are getting close, you may be able to purchase an extension through the PhotoPass website

    Have a magical day, Sheri!

    -Rachel
thumbnail image for Rachel

Meet the Panelist: Rachel, Wisconsin

Hi, I’m Rachel! I am a “boy mom” to two rowdy little men at home and married to my high school sweetheart. I am fortunate enough that my prince charming loves all things Disney just as much as I do! For me, planning a trip to Walt Disney World can be just as magical as being there. It brings our family together as we dream, plan, and count down the days. I would be honored to help plan your visit and share in your family’s very own magic! Learn More About Rachel

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