• On Aug 20, 2021
    Holly from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Hilton palace buena vista confirmation number isn’t working when I try to link it to my my Disney experience app. How do I link this stay so I can make park reservations? Thanks

    Hello, Holly! Welcome to planDisney, and thanks so much for stopping by to see us! I am so happy to hear about your upcoming Walt Disney World vacation with a stay at the Hilton Orlando Buena Vista Palace, a Disney Spring Area Hotel!

    When it comes to this Hotel, you have so many perks at your disposal, such as linking it to your My Disney Experience Account and having access to dining reservations 60 days before your vacation, as well as dedicated transportation and so much more! Unfortunately, when you book a stay at a hotel that is not one of the Disney Resorts Hotel Collection properties, sometimes the confirmation numbers assigned can take some time to update within Disney's internal systems. So if you tried shortly after booking, I would wait at least a week and be sure to try again. Also, you cannot be certain that you’re entering the Disney-provided confirmation number and not a number specific to Hilton. It may be buried within the e-mail confirmation itself or within an attachment to your e-mail. Lastly, if you have tried all those routes, I would suggest contacting the hotel directly to let them know that you are having trouble. They may direct you to contact Disney Reservations via telephone, which would be a good next step.

    Holly, as soon as you’re able to link your Hotel and Theme Park Tickets within My Disney Experience, you’ll be one step closer to your amazing vacation! In fact, you’ll then be able to make Park Pass Reservations for each member of your travel party and share your plans which your Friends & Family list! Please know that we are here for you every step of the way and would love to keep chatting with you about your next magical Disney adventure. 

    Happy travels!

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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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