• On Jul 8, 2020
    Stacey from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi,I'm nervous I have a smart phone it's older and can't download mydisney on it. I have it on my desktop at home/ res to parks made :)Trip Oct told we need to have mydisney on phone so we can check in and stuff like that. What will happen?

    Hi Stacey!

    I am excited to hear about your upcoming Walt Disney World Resort vacation! There is no need to be nervous because we are happy to help you through the planning process to plan the most magical vacation for you and your family. 

    I have experienced issues with the My Disney Experience app on my smartphone in the past. While accessing the My Disney Experience Mobile App from your smartphone is convenient, there is an alternative that should work. If you can not access the app via your smartphone, try accessing My Disney Experience via the Walt Disney World website using the available web browser, on your phone. Once you logged in, click the My Plans page, and from there, you will be able to complete the tasks you wish to complete that way. As far as check-in, I recommend completing the Online Resort Check-In process from your desktop before your departure date; so that the process will be complete upon your arrival.

    We are happy to continue to assist you in any way we can; please let us know how we can help.

    Have a magical time!

thumbnail image for Raquel

Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.