Toy Story Land Toy Story Mania
  • On Jan 9, 2020
    Jillian from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi. If you have a disability pass, are all members of your party able to go together when they tell you what time to come back? Also,does the person who is using the DAS pass, do they have to go on the ride? Thanks.

    Hi, Jillian!  Thanks for bringing your question to the Disney Parks Moms Panel.

    As the mom of a child with special needs, I really appreciate the way that the Walt Disney World Resort goes above and beyond to make the magic accessible to everyone.  When I visit the Walt Disney World theme parks with my son who has autism, we use Disability Access Service (DAS)

    Disability Access Service is intended for guests whose disability or medical condition prevents them from waiting in a traditional queue environment.  Therefore, if the member of your party who has a disability does not wish to experience an attraction, you would not need to use Disability Access Service.  The other members of your party would be able to wait in the traditional standby queue to access the attraction.

    When the person in your group who is assigned the Disability Access Service pass wishes to experience an attraction, the rest of your party may accompany them.  When you first arrive at one of the theme parks, you will want to visit Guest Relations to inquire about Disability Access Service.  All members of your party should go to Guest Relations together as a Cast Member will need to scan everyone's MagicBand or admission card to associate all members of the party with the Disability Access Service account.

    Once the Cast Members at Guest Relations set everything up for your group, you may speak to a Cast Member at the entrance of an attraction that the guest who is assigned Disability Access Service wishes to experience.  The Cast Member will give you a return time that is based on the current standby wait for that attraction.  Your party may return any time after that and access the attraction using the FastPass+ queue.  When you need to obtain a ride return time, any member of your party may scan their MagicBand or admission card to do this.  The person who is assigned the Disability Access Service account does not need to be present.  However, when it is time to return and ride, that person must scan their MagicBand or admission card before the rest of the group and experience the attraction with the rest of the party.

    If you have additional questions about navigating the theme parks with a guest who has a disability, please feel free to reach out to Disability Services or visit us again here at the Disney Parks Moms Panel.  Have a magical day!
    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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