• On Jun 10, 2020
    Ana Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi,I purchased 4 Magic band and the amount was discounted to by bank account, I have to cancel my trip and the women in the call center told me that I have to cancel the Magic band “manually” in my Disney experience but I don’t know where. Can you help me

    Hi Ana!

    Thanks for sending your question to the Disney Parks Moms Panel! I am so sorry to hear that you will have to cancel your trip. I understand your desire to cancel the MagicBands you paid for since you won't be using them, however once you order and pay for a premium MagicBand, you cannot go in and cancel. In fact, when the premium MagicBands were announced, the Disney Parks Blog mentioned the following: "Upgraded MagicBands will be sold by Magic Kingdom, Inc. Your credit card will be charged when you place your order. Once personalized, upgraded MagicBands cannot be canceled, returned, refunded or exchanged, even if the hotel reservation is canceled... Cancellation of Disney Resort hotel reservations will result in MagicBand orders being canceled; if upgraded MagicBands are ordered and have been personalized at the time the reservation is canceled, the MagicBand order will not be cancelable or refundable and the regular, non-discounted retail price of the upgraded personalized MagicBands will be charged."

    While this is the policy, I know that you are living abroad and the MagicBands you ordered will not be shipped internationally, rather they would be waiting for you upon arrival to your Disney Resort Hotel. I would recommend that you email Guest Services for assistance as they can access your information within their system and provide you with more personalized assistance. 

    Since you are sending us this question from Costa Rica, I wanted to also let you know that the Disney Parks Moms Panel is now answering questions in Spanish! Please feel free to check us out and if you have any friends or family that would like help planning their Disney vacations in their native language, send them our way as well!

    Ana, it has been my pleasure assisting you! Thanks again for sending your question to the Disney Parks Moms Panel!

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Meet the Panelist: Yael, Florida

As a native Floridian, I've experienced the Disney Parks in every stage of life: as a child, a teenager, a newlywed, and now as a mom of three. My journey through the magic of Walt Disney World Resort has been filled with unforgettable moments and invaluable insights. Whether you're planning your first or your 100th visit, I'm eager to share my cherished memories and tried-and-true planning tips with you. Let's make your Disney experience as magical as mine have been! Learn More About Yael

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