Dad and Daughter in front of Cinderella Castle
  • On May 9, 2022
    Paul from Lancashire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I no longer have the email address included on my profile. When I attempt to change it, it states that a code has been sent to my email address. However I cannot access this and therefore do not receive it. How can I change my email address?

    Hello Paul, 

    Welcome to planDisney!  As the current UK-based Panelist, I'm so happy that you've taken the time to stop by with such an important question for us to help you with! 

    After all, it goes without saying that you can't go ahead and make lots of zip-a-dee-doo-dah-day plans for your next jolly holiday to Walt Disney World Resort without being able to access your My Disney Experience account!

    If I'm understanding you correctly, I believe you aren't able to access the original email account associated with your My Disney Experience account.  Paul, I can totally relate to this technical conundrum as in past years, I've actually experienced similar technical issues!

    With this in mind, I'm happy to share with you that I discovered the best way of ensuring my oh-so-important My Disney Experience account could be accessed via my currently active email account, was to seek the expert advice of tech-savvy Cast Members. 

    To connect with Cast Members, please go ahead and dial the UK freephone number for Technical and Website Support contained within this handy Walt Disney World Resort Phone Directory.

    Paul, my top planDisney tip for you would be to ensure that you have close to hand all the pertinent details of your My Disney Experience account; this way Cast Members will be able to assist you without too much further a-do!

    Paul, for your additional information I thought you may find it useful to take a peek at this Frequently Asked Question - Signing In which is part of the broader spectrum, Help Center.

    If you should have any further enquiries concerning an upcoming holiday to the magic and wonder of Walt Disney World Resort, then please don't hesitate to drop back to me here at planDisney.  I'm always happy to help a fellow Brit wherever I am able!

    Have a great Disney day ~ Jane
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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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