Overview shot of ship and sea
  • On Jun 10, 2022
    Jaclyn from QC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I modified my stateroom for my Disney Cruise to a cheaper room. I was suppose be refunded the difference in cost, however I do not see the refund on my reservation. How do I go about getting reimbursed. Thank you!

    Welcome to planDisney Jaclyn!

    I am happy you were able to change your Disney Cruise Line stateroom to one that you preferred! It is going to be a magical sailing for you and your crew. Once onboard, refer to your Disney Cruise Line Navigator app to keep up with all the activities taking place around the ship. 

    A few things about the credit. If you had already paid in full then changed your room, you may either get a refund to your original form of payment OR you will see a stateroom credit when you board the ship. I had a refund due on my last cruise, and the Disney Cruise Line agent I spoke with gave me the option of how I wanted the refund. If they did not specify and you do not see it on your credit card statement, check your onboard account when boarding. If you don't see it in either place by the start of your vacation, stop at the Guest Services desk and they can look up your account. No worries, I have done just about every combination of adding, changing, and substitutions and Disney Cruise always gets the numbers to add up! Please note: If you booked through a travel agent, you would need to speak with them directly about your reservation and refund.

    It sounds like your cruise is coming up soon! Read through the information on Know Before You Go so you will be ready for the boarding process. The pre-cruise checklist is super handy so you don't forget any of the details. 

    WISHing you the WONDERful cruise you have been DREAMing of! 

thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

Related Video

  • thumbnail image for Rotational Dining | Disney Cruise Line

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.