Hi Jocelina,
Welcome to planDisney, and thank you for bringing your important concern to us. I understand and can relate to all the emotions and memories tied to our Disney experiences, including the fun attraction photos that spark these special moments and bring smiles over the years. It’s my pleasure to help you find your photo from this magical vacation. I hope you had an amazing time at the
Walt Disney World Resort and smooth travels back home to your country. Let’s see what’s possible in obtaining your photo from the
Twilight Zone Tower of Terror at
Disney’s Hollywood Studios after your vacation.
If you used the
My Disney Experience App during your visit, you should see all images taken throughout your trip for 45 days after departure even if you didn’t purchase
Memory Maker. From there, you can select a single image to purchase by selecting it and following the prompts in the app. You can also view your photos online but would have had to connect them to your account as they were being taken by scanning your ticket upon exit of the attraction or using your
phone with Bluetooth enabled or a Disney Band to capture the image on the attraction itself.
If you’re unsure that the image was connected to your account, you can reach out to the PhotoPass team to report the lost photo. I see
this form which appears to be U.S.-based but I want to be sure you have the information if you’re able to connect with them from your home country. You can also
call Disney Technical Support in Europe and hopefully they can direct you to the PhotoPass team for more local support.
It sounds like you had an incredible day at Disney’s Hollywood Studios! Some of the biggest Disney thrills are at this theme park, including the Twilight Zone Tower of Terror. You’re braver than I am, I admit it’s not my kind of fun but my son adores this attraction and I love seeing his pure joy and pride when he comes off the ride. To me, that’s what is so magical about our Walt Disney World Resort vacations. We’re brave, we laugh, we cry – all at a wonderful place, with special people, making amazing memories together in unique scenarios that immerse us in our favorite films and worlds. I love that purchasing your photo from this attraction will bring those emotions back and help you remember what it felt like in that moment, forever.
Sending you happy thoughts and pixie dust that you can obtain this special photo, Jocelina. Please come back and see us with any additional concerns or ways we can help you preserve this special memory from your trip.
YOU are the magic,
Amy