Pluto at Magic Kingdom
  • On Jan 3, 2022
    Brian from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I cannot change my Pass Style in the Disney MagicMobile. I click on the "Change Pass Style" and nothing happens.

    Hey there, Brian. Thanks for stopping by planDisney with your question. 

    I'm sorry you are having a bit of trouble changing your Disney MagicMobile pass style. In theory, here's how it should work. 

    • Open the MyDisneyExperience app on your mobile device
    • Login if prompted
    • Click the three horizontal lines on the bottom right-hand corner of your screen and this will open up a navigational menu
    • Select "Disney MagicMobile"
    • On the picture of your current pass you will see the option to "Change Pass Style" and you'll want to select that
    • This will bring up all sorts of different graphics to choose from like Ear Hats, 50th Anniversary Celebration, Magic Kingdom Park and so many more
    • You'll select the one that you like and click the blue "Done" button on the bottom of your screen. 
    • This will save your selection and your new one should be reflected in your mobile wallet
    Of course, we know technology sometimes has a mind of its own and you may be doing all of the right steps but still not getting the outcome that you'd like. My first thought, and don't laugh at me here, is to turn your phone off and then back on again. Oftentimes when I am having issues like this a simple restart can fix a lot of issues. Another thought is to make sure the MyDisneyExperience app is operating on the newest version. Try logging out of the app and then back in again. This might also correct the glitch you are experiencing. If you've tried all of these options then I think it's time to call in the big guys and make a phone call to the MyDisneyExpience Support Team. A Cast Member will be able to further assist you with this problem. 

    I hope it's just an easy fix, Brian. If you have any other questions, please feel free to stop back by and ask me. I'm here to help! 

    Good luck! 
    Jackie H.
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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