Mom And Son Safari
  • On Oct 14, 2015
    Peggy from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, I already purchased Memory Maker before the announcement of the new annual passes which now include Photo Pass. I plan to upgrade to an annual pass. Am I now out the money I paid for Memory Maker, or can I use that towards the upgrade to a pass?

    Hi Peggy,

    Welcome to the Disney Parks Moms Panel! If you purchased Memory Maker as part of a vacation package and have it linked to your Resort reservation in My Disney Experience, then you will need to call (407) 939-4357 to arrange for a refund of the Memory Maker purchase amount.

    If you purchased Memory Maker as a stand-alone transaction, then you will need to call the Ticketing Department at (407) 566-4985 and select option number 5. They will research your purchase and refund the amount to your credit card. 

    I hope this information helps. Please stop back by if you have any additional vacation planning questions!

    Magical Wishes,
thumbnail image for Susan

Meet the Panelist: Susan, New York

I am, first and foremost, the mother of four beautiful children. I enjoy traveling, social media and anything that involves being active, from running to skiing. Last but not least, I love Walt Disney World and all of the magic and special memories it has brought to me and my family’s lives. I look forward to helping you plan your own magical vacation filled with memories that will last a lifetime Learn More About Susan

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