• On Aug 26, 2019
    Helen from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, After I activated my PhotoPass, I only can see 9 Photos? Me and my friend, Nicole sharing one account, she can see all photos, but they all with stamp mark! We tried all the possibilities on Disney app, but doesn’t work. Can you please indicate.

    Hello, Helen,

    I’m so glad you took some time to capture some of the amazing memories you and your friend made together at the Disneyland Resort. I hope we can help you get those memories ready to download, enjoy, and share! You can access your Disney PhotoPass photos from either a computer web browser or from your mobile device, using the Disneyland app. Since Disney PhotoPass benefits can only be accessed from one Disney online account make sure the same user name and password are being used on both of your devices. If you happen to find that one account has the PhotoPass benefits attached and another account has the desired photos displayed with watermarks, there’s a great starting point! If you still have the associated Disney PhotoPass Cards used to associate those watermarked photos with an account, you may re-link those PhotoPass IDs with an account that has the PhotoPass benefit active. That can also be done on a web browser or in the Disneyland app.

    If you find you are still having difficulty associating the desired photos with your account, and the online help information doesn’t work out, you may reach out to the Disney PhotoPass support team directly. You may send an email message or call them at (714) 520-7106.

    I hope you get another chance to return to make more memories at the Disneyland Resort soon. There’s so much to look forward to. In the near-term, I’m looking forward to Halloween Time at the Disneyland Resort, including Oogie Boogie Bash – A Disney Halloween Party. That will soon be followed by the Holidays at the Disneyland Resort, one of my favorite times of the year. And, of course, there is so much more amazing fun to come to the Disneyland Resort!

    If you have any more questions, please come on back to the Disney Parks Moms Panel, Helen. See ya real soon!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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