Cinderella Castle Detail
  • On Apr 16, 2021
    Marneshia from TN Asked

    Hey I just need to cancel 1 of my tickets, I ordered 2 and someone won’t be able to make it

    Hi, there!

     Welcome to planDisney, Marneshia. We're so glad you stopped by!

     I'm so sorry to hear your travel partner won't be able to join you in a few days, but I'm sure you'll still have many pixie-dusted adventures in the theme parks. Unfortunately, Theme Park Tickets are nontransferable and nonrefundable. But not to fret! You should be able to take the value of your wholly unused second set of tickets and put it toward the purchase of Theme Park Tickets in the future. I suggest calling the Ticketing Team at (407) 566-4985. You can also chat with a Cast Member about your unused tickets at the ticketing booth or Guest Relations in any of the four theme parks. 

     Have you downloaded the My Disney Experience mobile app for your upcoming visit? This handy tool has lots of cool features, but I especially love that I can use the app to place mobile food and beverage orders at select Quick-Service dining locations throughout the Walt Disney World Resort. It's super convenient!

     Be sure to review the Know Before You Go section of the Walt Disney World Resort website before your arrival. It has lots of important information about the health and safety measures being taken in and out of the theme parks. 

     I hope this was helpful, Marneshia. I'm wishing you a magical visit to the Walt Disney World Resort!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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