Father and son walking through BOG
  • On Apr 12, 2021
    Denise from WA Asked

    Can i get help with tickets that i have ?

    Hi Denise!

    It is a pleasure to welcome you to planDisney! Thank you for stopping by with your question, we are happy to assist you as you plan a visit to the Walt Disney World Resort.

    For assistance with existing park tickets, I recommend calling (407) 566-4985. Please have your Disney account information and the ticket confirmation number handy so Cast Members may promptly verify ticket terms and conditions and help you with any requests. I usually call early in the morning, at about 7:00 a.m. EST to avoid waiting on hold for a long time.

    Denise, have you already made Disney Park Pass reservations for your visit? If you have already made reservations but need to change the dates of your visit, I highly recommend checking Theme Park Reservation Availability before canceling your reservation and making a new one. It is always better to verify if the theme park you wish to go to is available on the dates of your visit before proceeding with modifications.

    planDisney tip: Have you heard about Disney MagicMobile? This pixie-dusted service is currently available for iPhone and Apple Watch users (coming soon to other smart devices), and allows Guests to enter the theme parks and water parks by holding their iPhone or Apple Watch near an access point, just as they would do with a MagicBand or ticket card. After linking valid admission to your Disney account, use the My Disney Experience app to create a MagicMobile pass, add it to your Apple Wallet, and you will be ready to go!

    I hope this information is helpful, Denise! Come back to visit us if you have additional questions and have a magical day!

    Best Disney wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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