Kids with Pluto
  • On Jun 10, 2021
    Katrina from OH Asked

    How can I get help with my questions about my upcoming trip if the phone number is always busy/goes straight to the recording?

    Hello, Katrina, and welcome to planDisney

    I'm sorry you are having such a hard time getting through to a Cast Member about your upcoming Walt Disney World vacation. I do know that the call centers are experiencing high call volumes which are leading to longer wait times. I have not heard of anyone going straight to the busy signal. Depending on what you'd like to discuss with a Cast Member, there are a few different phone numbers to call.

    Here are some of the main support line numbers:
    • Disney Resort Hotel Reservations - (407) 939-1936
    • Existing Tickets - (407) 566-4985
    • Website Support - (407) 939-4357
    • My Disney Experience and MagicBands - (407) 939-4357
    • Dining - (407) 939-3463
    Calling one of these specific phone numbers might help you reach a Cast Member sooner than calling the general helpline. If you have the MyDisneyExperience app downloaded to your smartphone, you can also use the chat feature to get in contact with a Cast Member to help. To use the chat feature, open up the app and sign in if prompted. Then, select the menu bar which is the three horizontal blue bars on the bottom right-hand corner of your screen. This will open up a navigation menu and you can scroll down until you see the option, "Chat With Us". You can click on that and the chat window will open up. You can type in the issue that you are wanting to discuss. Sometimes, there is a wait. If that is the case, you can click out of the app and when a Cast Member is available to chat with you, you will receive a push notification. I've had great luck chatting with Cast Members first thing in the morning. The chat feature opens up around 6:00 a.m. each morning. 

    If these options still aren't working for you, Katrina, come back here and discuss the issue you are having with me. I may have the solution that you are looking for or know how better to reach someone else who does. Also, if you have any other questions about your upcoming Walt Disney World vacation, feel free to come back and ask me. I'm happy to help! 

    Have a great day! 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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