Mickey and Minnie Statues in Front of Fireworks
  • On Jan 29, 2023
    Caroline from Rhondda Cynon Taff Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Help! In my excitement, I added my room and ticket to the Disney+ app. We arrive on 20th November 2023, however the app shows my tickets are valid through 12 July 2023. How do I reverse this obvious error?

    Welcome to planDisney, Caroline. Let's see if we can figure out what's happened. First off, I totally get the excitement - I like to add all my plans into My Disney Experience as soon as possible. 

    I see you're a fellow U.K. resident, so I'm assuming you purchased a Magic Ticket from the Walt Disney World Travel Company. When you buy this ticket you must specify the start date, which, in turn, determines the days of use. So, for example, if you purchased the 14-Day Magic Ticket, to start on 20 November, you'll have an 18-day window, starting from that date, in which you can attend Walt Disney World on 14 separate days. When linking your plans in the My Disney Experience App, this date should automatically carry across and show in the Tickets and Passes sections of the App. Have you also booked your Theme Park Reservation? It is an important step. 

    You can confirm your booking details on the invoice that the lead passenger will have received via email from the Walt Disney World Travel Company. It's where you will have sourced the code to link with My Disney Experience. If all looks in order here, I would contact the Disney Experts and let them know that the details in your My Disney Experience are inconsistent with your booking. I can confirm that changes may be made to your booking until three days before your arrival, so either way, it should not be a problem to get this sorted. 

    Caroline, I do hope this helps. Should you need any further help before your magical adventure at Walt Disney World, I will be right here. Louise
thumbnail image for Louise

Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

Related Video

  • thumbnail image for Holidays at Walt Disney World | planDisney Podcast – Special Episode

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.