Hey Howdy Hey, Darla and welcome to planDisney!
Thank you so much for taking the time to visit us here today, welcome. I’ll be more than happy to help, but first I would like to send a huge thank you from my military family to yours. “Thank You!”. It’s always so nice to see a fellow military family visiting
planDisney.
Now, let’s see if we can get those tickets linked. If you purchased the
Military Promotional Ticket, you should see a 18 digit/letter combination under the barcode. That is what you will want to use to link your Military Promotional Ticket exchange voucher to your
My Disney Experience account.
I sometimes find that
working on my computer, instead of,
using the mobile app, will solve the problem I’m having, or sometimes the opposite! So If you are having trouble with one, try the other. I also recommend trying a
different web browser, or updating the current one you are using, sometimes that does the trick!
Darla, if you are still having difficulties I recommend giving the
Walt Disney World Resort Existing Tickets line a call. A Cast Member there will be more than happy to help you. Before you know it, everything will be linked and you will be on your way to making your
park reservations. I do hope this helps, please let us know if there’s anything else we can help you with.
So Long Partner!
-Shantel