• On Jul 24, 2015
    Sonia from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Help Moms! We're back from our magical vacation. I bought memory maker but now see that there are photos missing :( What can I do? Has this happened to any of you? THX

    Hello, Sonia! Welcome back. I hope you and your family had a wonderful vacation full of magical memories!

    It can sometimes take up to 48 hours for your Disney PhotoPass photos to appear online for you to view. I have also noticed if I use my smart phone to view my photos, I do not always see them all. Try viewing your photos from a desktop or laptop computer. Also, be sure everyone in your party who had their magic bands scanned by PhotoPass photographers are linked to your My Disney Experience account, and be sure to link any PhotoPass cards you may have been given to your online account.

    If you still are not locating your missing photos please call (407) 560-4300, email, or report a missing photo online. I was missing photos from our last visit this past May. I sent an email with my travel dates and indicated which photos I believed were missing. Two days later, I received an email stating my missing photos had been found. Sure enough, I logged in and there they all were!

    Have a magical day, Sonia!


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Meet the Panelist: Rachel, Wisconsin

Hi, I’m Rachel! I am a “boy mom” to two rowdy little men at home and married to my high school sweetheart. I am fortunate enough that my prince charming loves all things Disney just as much as I do! For me, planning a trip to Walt Disney World can be just as magical as being there. It brings our family together as we dream, plan, and count down the days. I would be honored to help plan your visit and share in your family’s very own magic! Learn More About Rachel

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