Hi Amber,
Thanks for bringing your question to planDisney! I’m sorry to hear there was a mix-up when you were purchasing your
Lightning Lane Passes!
If you’re trying to
modify your Theme Park Reservation, you should be able to change your reservation in your My Disney Experience app. On the home screen of the app, click the + in the bottom toolbar and select “Make or Modify Theme Park Reservation.” This will take you to your theme park reservations, with the option to modify or cancel your reservation. As long as there is
Theme Park Reservation availability, you should be able to change your Hollywood Studios reservation to EPCOT. If your entire party has
Park Hopper benefits, you could enter Hollywood Studios first and then Park Hop to EPCOT, subject to capacity limitations.
If you’re trying to
change your Lightning Lane Pass, click the three horizontal bars in the bottom right of the My Disney Experience app. Select the tile labeled “Lightning Lane Passes.” If you’re modifying your Multi Pass purchase, click on the banner that says “Lightning Lane Multi Pass,” then choose “Modify Lightning Lane Multi Pass.” Then you can change the theme park or date of your pass, once again subject to availability. The attraction and return window times you initially selected may not be available for your new date. You will be responsible for the price difference, and there are no refunds if the price for your new date or theme park is lower.
I hope this helps, Amber! You can
call for assistance, visit a
Guest Relations location in the theme parks, or find the
Guest Experience Team under the blue umbrellas in the theme parks if you're unable to complete this process in your My Disney Experience app. If you have any future questions, please come back and see us again at
planDisney!
Kaitlin