All Star Movies Pool
  • On Apr 11, 2022
    Silvia from Tierra del Fuego Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hellow.I have a reservation at Disney's All-Star Movies Resort, with accommodation code for two people between 2022/06/21 to 2022/06/25 but I cannot link in My Disney Experience.

    Hi, Silvia! Welcome to planDisney!

    I'm so sorry that you've been having trouble linking your Disney Resorts Collection hotel confirmation number to your My Disney Experience account. It looks like Stitch has been messing with your vacation planning! But do not fret, my friend, because there are a couple of things we could do to try to fix the issue at hand.

    First of all, if you've been trying to link your confirmation number through the My Disney Experience mobile app, I would advise you to switch over to a laptop or desktop computer. Doing this has resolved the issue for me in the past! Now that you've done this, please head on over to the Walt Disney World Resort website, hover over the My Disney Experience tab, and click on Meus planosOnce here, scroll down just a little bit, hover over the Hotel Resort bubble, and click on Vincule uma reservaYou will now need to enter your confirmation number and the last name linked to the reservation, after which you'll simply have to follow a couple more steps until it's done.

    If you're still having trouble after following these steps, I would advise you to speak to a friendly Cast Member at (11) 4700-2835 or through the Chat box within the My Disney Experience mobile app. I'm sure they'll be able to help you link your Resort reservation in no time, Silvia! 

    Thank you so much for stopping by with your question. If there's anything else we could assist you with, please don't hesitate to come back and ask us! Keep in mind that we're able to answer your questions in English and in Portuguese

    Have a magical day!

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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