Hi, Silvia! Welcome to
planDisney!
I'm so sorry that you've been having trouble linking your Disney Resorts Collection hotel confirmation number to your My Disney Experience account. It looks like Stitch has been messing with your vacation planning! But do not fret, my friend, because there are a couple of things we could do to try to fix the issue at hand.
First of all, if you've been trying to link your confirmation number through the My Disney Experience mobile app, I would advise you to switch over to a laptop or desktop computer. Doing this has resolved the issue for me in the past! Now that you've done this, please head on over to the Walt Disney World Resort website, hover over the My Disney Experience tab, and click on
Meus planos. Once here, scroll down just a little bit, hover over the
Hotel Resort bubble, and click on
Vincule uma reserva. You will now need to enter your confirmation number and the last name linked to the reservation, after which you'll simply have to follow a couple more steps until it's done.
If you're still having trouble after following these steps, I would advise you to
speak to a friendly Cast Member at (11) 4700-2835 or through the Chat box within the My Disney Experience mobile app. I'm sure they'll be able to help you link your Resort reservation in no time, Silvia!
Thank you so much for stopping by with your question. If there's anything else we could assist you with, please don't hesitate to come back and ask us! Keep in mind that we're able to answer your questions in English
and in Portuguese.
Have a magical day!
Ana Paula