• On Jul 18, 2018
    Misty from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, We are staying at POR in October in a standard room. My husband need knee replacement surgery and too much walking puts him in a lot of pain. Is it possible to get a ground level room close to transportation and the lobby?

    Hi Misty, 

    Disney's Port Orleans Resort - Riverside
    is a fantastic choice! I believe that your family will really enjoy your stay. In response to your question regarding a room request, I recommend that you do two things: 

    1) You will want to make sure that your husband's knee replacement surgery and mobility challenges have been noted in your reservation. If this hasn't been done yet, give the Walt Disney World Resort a call at (407) 939-5277 and ask to speak with a travel planner. Be sure to have your confirmation number handy when you call. Simply ask them to make a note of your situation and corresponding request in your reservation. 

    2) Exactly 9-days prior to your arrival, call Disney's Port Orleans Resort - Riverside at (407) 934-6000 and ask to speak with the "Room Assigner". You will want to re-iterate your request at this time. Just to be absolutely sure that they have received the request, I recommend calling again 3-days prior. 

    While room requests are never guaranteed, Disney does do their best to honor them based on availability at the time of your arrival.  

    Thanks for visiting the Disney Parks Moms Panel and please let us know if we can assist you further. 

    Wishing you magical memories, 

thumbnail image for Kaylene

Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations! Learn More About Kaylene

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