resort polynesian castle monorail
  • On Apr 12, 2022
    Jose from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, We have a hotel reservation I'm trying to add that reservation to my Disney experience. When I try to do that it's asking to link the other people name in the reservation which do not have profiles. I can I linked this?

    Hi Jose,

    Welcome to planDisney and thank you for your question!

    Glad to hear that you’re close to linking your Disney Resorts Collection hotel stay. I love staying on property because of the proximity to the Theme Parks, complimentary transportation around the Resort, and all the theming that surrounds you!

    When you link your reservation, the My Disney Experience mobile app typically asks for the guests in your party who are also staying in the room with you. If you purchased a vacation package (tickets + room), you most likely selected the number of people in your party. I believe that’s why the app is asking you to add the names of other party members, they are probably attached to your reservation. If you just did a room reservation and you only selected one adult, you should be able to link it and you’d be the sole member of your party.

    If the app is giving you the option to add those members of your party, Hakuna Matata, they don’t need a profile to be linked to your reservation. Their names will just show up on the reservation and their tickets will flow into your My Disney Experience mobile app. Once your reservation is linked, if tickets were included, you’ll be able to make all the Disney Park Pass reservations and Disney Genie+ Service reservations (if purchased) on their behalf.

    If for any reason, you’re still having trouble or need further help, just reach out the My Disney Experience and MagicBand help desk! Pro Tip: I like to call first thing in the morning around 7:00 a.m. Eastern, if possible, that way I’m in the queue as early in the day.

    I hope this “Bit By Bryanna” is helpful as you prepare for your stay at the Walt Disney World Resort this summer. If you have any other planning or vacation questions in the meantime, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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