Disabled little girl with Cinderella
  • On Sep 15, 2019
    Lana from Monmouthshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello, We are coming over from the uk. My son has autism. What options do you have available for queuing & sensory overload situations? Many thanks, Lana

    Welcome to the Disney Parks Moms Panel, Lana! Thank you for bringing us your question about your visit to Walt Disney World Resort this upcoming December! 

    I imagine you must be worried about your son waiting in line and how he will react to the different stimuli he will be exposed to. Do not worry because the Walt Disney World Resort has your back. The Disability Access Service (DAS) is a special program designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability or medical condition. It offers guests a return time for attractions based on the current wait times. If your son qualifies for this service (I am pretty positive he will be), he and his party will all be eligible to receive a return time for another attraction once you finish your first attraction, and so on. The best thing is that this service can be used in addition to the FastPass+ service.

    As soon as you arrive at the first park (any of the main four Magic Kingdom Park, Epcot, Disney's Hollywood Studios and Disney's Animal Kingdom), go to the Guest Relations Office and request to speak to a Cast Member about your son's condition. They may ask you a couple of questions about your concerns during your time at the parks in order to determine eligibility and how to best assist him. If you qualify for this program, your son's MagicBand and those of the other members in your party will be scanned and the group will be all set. You do not need to do this at other Parks since the benefit will be valid for your length of stay. Remember that the person this benefit was granted to must be present at all rides in order to redeem special entrance before the other guests. 

    Lana, I am sure everything will be just fine with your son! Be sure to check these planning videos, this detailed section on the website about services for guests with disabilities. Last but not least, go over this incredibly helpful guide about what to expect at the attractions

    Please come back with more questions, we love to help! 

    Wishing the most fun-filled vacation, 

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Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
Learn More About Desiree

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