Family With Medals
  • On Nov 12, 2014
    Ashley rose from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! My mom suffers from low vision. She is not legally blind but very close. Our family wants to be able to enjoy the shows together but she will not be able to see unless we are close. Is there a way to help us with this issue?

    Hi Ashley Rose ~

    You are a super sweet daughter to plan ahead for your Mom. Walt Disney World has several ways to assist Guests with visual disabilities including Audio Descriptive devices, Braille guidebooks and stationary Braille maps. I would recommend that you stop by Guest Relations as soon as you arrive inside of a theme park. Discuss your Mom's needs with them. They can issue her a Disability Access Service Card (DAS) which will assist her at attractions and shows. Here is some additional information regarding the details of how the DAS works.

    For shows, speak with a Cast Member and explain that your Mom will need to sit near the front in order to enjoy the show. They may direct you to an alternate entrance. Depending on crowd levels, they typically let one person accompany the Guest with a disability and ask that the other members of your family sit nearby. They do this in order to accommodate as many Guests with disabilities as possible. If the crowd levels are not high, they may allow you to all sit together.

    For attractions, remember boarding can be tricky. Tell your Mom to take her time. For some of the attractions with moving sidewalks, they may be able to slow them down or stop them to assist her in boarding. Some attractions (like Peter Pan's Flight) are not able to be slowed or stopped. Just let the Cast Members know so that they can assist you.

    Be sure to download a Guide for Guests with Disabilities (shown at the bottom of that page). There is one for each theme park. You can also pick one up at Guest Relations at each theme park.

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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