Magic Kingdom Cinderella Castle
  • On Mar 17, 2022
    Liz from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, My family and I are traveling in June. We bought the tickets but every time that I try to share a pass with one of my daughters through text message (IPhone), she receives a message saying there’s an error. My other daughter received the pass.

    Hello, and welcome to planDisney, Liz!

    Thank you for your patience, Liz, it seems many fellow Disney fans have the wonderful idea of returning to The Place Where Dreams Come True – it would be my pleasure to assist you.

    Liz, you’re definitely a pro at planning Disney trips and using all the technological methods, this took me a while after having similar issues. What I discovered in attempting to share a Disney MagicMobile pass through Disney MagicMobile Service was that the recipient, while using an iPhone did not have an eligible iPhone to support the Bluetooth® technology for the My Disney Experience app. So, this might be the problem with sharing the Disney MagicMobile pass with your daughter even though she has an iPhone. As well, kindly ensure you are sharing the Disney MagicMobile pass through Apple iMessage and that your daughter is in your address book or contact list, which being your daughter, I’m almost certain she is.

    If you continue to experience technical issues kindly contact Walt Disney World Resort – My Disney Experience and MagicBands for resolution.

    As soon as this matter is resolved, please link the theme park tickets to your Disney account and proceed with making Disney Park Pass – Theme Park Reservations.

    Update your payment method in the My Disney Experience app to facilitate app transactions for such things as the theme park ticket option called Disney Genie+ service which will save you time in lines for attractions that offer a Lightning Lane entrance, and for Mobile Food & Beverage Ordering, for example.

    Liz, I really hope this helps and wish you a magical and memorable visit to Walt Disney World Resort, thank you so much for consulting planDisney!


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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